Adobe Creative Cloud Licensing


Adobe has changed licensing for Adobe Acrobat DC and Adobe Creative Cloud (Photoshop, etc.) to be a named user login model in versions past 2018.

Key Points:

  • Employed Faculty, Staff and Graduate Students (GAA/GRA/GTAs) get 2 licenses for OSU owned or personally owned machines.
    • A fellowship student is not considered employed.
    • Emeritus with a completed appointment also get access.
  • Teaching labs have a device based license that requires login, but that undergraduate students can use for instructional purposes.
  • Hourly student employees require a license to be able to use Adobe Creative Cloud, including Acrobat DC for their administrative duties.
    • There is a cost associated with this, contact ASCTech to see if your unit has purchased licenses.
  • Licenses for guests and students (non-employed) are more expensive than student employees, but are available for a cost.

Using the New License:

The new license requires logging in:

  • Use your OSU to sign in.
    • Due to the Adobe Creative Cloud storage, the sign in requires Duo.
  • Each employee can have two active logins at a time.
    • The software can be installed on as many machines as desired, but you will be prompted to 'de-authorize' one of the two active logins.
      • The app will log you out of a machine, next time you log into it you'll just need to log in again.
        • You are given a list of machines to choose which one to log out of:
        • The log out is app dependant, so you can have Photoshop up on 2 computes and Acrobat DC on different ones.
      • Logging in again is as quick as any OSU login.
    • The installs can be on OSU owned or personal machines. Download personal machine copies here.
      • Copies on personal machines should be used for university business use.
  • Undergrads, including student workers, are not included in this license.
    • There is a device based lab license for students to use in teaching labs.
    • The device based license still requires login.
    • An administrative license can be purchased for student employees that need Adobe products, contact ASCTech.
  • ASCTech can check which license you are entitled to.

Other Information:

  • Adobe Desktop allows installs of any licensed Adobe Products on demand and automatically updates Adobe software.
  • Photoshop for iPad is included with this license. It does not count against your 2 copies, but you do need to login to use it.
  • Logging out of Adobe Creative Cloud Desktop will deauthorize that device and deactivate all Adobe software that was installed using the app. To log out, click the menu bar app icon, then click the randomly generated user icon next to the three-dot menu in the upper-right, and select Sign Out. You can also view your Adobe Account details here by clicking Manage Account.
    • To reactivate, all that is required is logging in again which is quick.
    • If you want to remove all Adobe Creative Cloud software from your system, please see ASCTech support staff for assistance.
  • Each user gets 100GB of Adobe Creative Cloud storage; however, using OneDrive is recommended as storage is larger and files can be saved to Team shares in OneDrive.
    • Adobe Creative Cloud Desktop has a function called "Creative Cloud Sync" that automatically syncs files under a new user folder of the same name, from your computer to Adobe's servers. To disable this feature, click the ACCD app icon in the menu bar, then click the three-dot menu in the upper-right, and choose Preferences. Under Preferences, select the Creative Cloud tab, then the Files tab, and uncheck the "Creative Cloud Sync" box. This will disable the file sync feature for that given device.
If you had a personal account attached to your, the login will allow you to chose which account to use. Select "Enterprise ID" to use the new license.


How to Install Adobe Creative Cloud:

All new Macintosh and Windows deployments have Adobe Creative Cloud Desktop and Acrobat DC installed.
The Adobe Desktop is launched from the infinity symbol in the task bar: 

If your machine was installed prior the new license, the easiest way is to install the Adobe Desktop application from Software Center (Windows) or Self Service (Macintosh).

  • On Macintosh, launch Self Service (Block O in Applications), and in Featured, install Adobe Acrobat, which will install Acrobat DC and Adobe Creative Cloud Desktop. If you want all apps, instead of later installing just the ones you need, select: Adobe CC 2019 and then Adobe 2019 Full Suite.
  • On Windows, launch Software Center (search from the start menu), and in Applications under the Adobe CC 2019 folder, install Adobe Acrobat + Desktop 2019. If you want all apps, instead of later installing just the ones you need, select: Full suite 2019 + Desktop 2019.
  • Note, the full suite is 20+ applications and will take a fair amount of space.

These packages will strip out the serialized version of your Adobe apps and replace them with the new Adobe CC license.

In each software repository there is also a deserializer application, this will remove the existing serial numbers and force you to log in. The desktop app won't be installed so the above installs are preferred.

Installing Additional Adobe Apps and Prior Versions

By default, new machines come with Adobe Creative Cloud Desktop and Acrobat DC.

Installing Additional Adobe Apps:

  1. Open Creative Cloud desktop (infinity symbol). 
  2. Click Apps.
  3. Scroll to the App you want.
  4. Click Install.

Installing prior versions of Creative Cloud apps with CC Desktop:

  1. Open Creative Cloud desktop (infinity symbol). 
  2. Click Apps.
  3. Scroll to the App you want.
  4. Click the small down arrow.
  5. Select Manage -> Other Versions.
  6. Pick the version you need for compatibility.
  7. There will be an arrow to the left of the product, select it for a drop down of all versions you have installed.
  8. Click on desired version to launch.

Note: Many prior versions are no longer available due to Adobe licensing.

Graduate Student Termination Dates

Graduate students are terminated May 15th and are not considered employees past that date, although they are still entitled to an Adobe license.

We have extended their access to July 15th, and the BSC requires rehire paperwork in by June 30th, and will process as fast as possible. Once the student has a future hire date, they should get access to Adobe products.

If you have graduate students working hourly in the summer who cannot have a concurrent appointment, contact ASCTech for alternatives.

Alternatives to Adobe Software

Adobe Acrobat DC

Preview (MacOS), Edge (Windows), and Chrome can all read PDF files and do basic form filling.

Adobe Acrobat Reader is also available for free, but should not be installed concurrently with Adobe Creative Cloud.

Acrobat for iPad is also free, and does not count against the two machine installs, even if you login to it.

Problems with the Installer? Cannot access Self Service / Software Center?

Please download the ZIP file from the following Team folder: \ASCTech Operations - Support\Software\Adobe Deserializer

The Macintosh and Windows deserializer applications are both included; however, they require administrative rights and are not as simple as the self service options.

We will be happy to check your access to Adobe Creative Cloud in our administrative console.

If you still have issues, please contact ASCTech.

ASCTech Technical Information

  • The Mac device version is available only in the Lab Site.
  • The Windows device version needs to be pushed from SCCM.
  • Installer packages can be made for manual install; this is not the most efficient method.
  • To see if a PC has the device based license:
    • Look for the OperatingConfigs folder on your machine, it exists only for Shared Device Licensing installs.
      • Windows: C:\ProgramData\Adobe\OperatingConfigs
      • MacOS: /Library/Application Support/Adobe/OperatingConfigs
    • Note migrating the license may not remove the folder, we haven’t tested this.


Article ID: 67888
Thu 11/29/18 12:58 AM
Thu 7/1/21 5:24 PM